Fulfillment Policy

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Refund Policy

Welcome to MailGenie API's Refund Policy. This policy outlines our guidelines and procedures regarding refunds for our services. Please read this policy carefully to understand our refund process and your rights and responsibilities when requesting a refund.

This Refund Policy applies to all users of MailGenie API's services, including visitors to our website and customers who use our API and other services. By accessing or using MailGenie API's services, you agree to the terms of this Refund Policy. If you have any questions or concerns about our refund process, please contact us at [email protected].

We reserve the right to update or revise this Refund Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be effective immediately upon posting on our website, and we encourage you to review this Refund Policy periodically for updates.

Eligibility for Refunds

In general, MailGenie API does not offer refunds for services rendered. However, in certain circumstances, we may provide refunds at our sole discretion, such as:

To request a refund, you must contact our support team at [email protected] within [5] days of the transaction date and provide details of your request. We will review your request and notify you of our decision regarding the refund. Please note that refunds are issued in the original form of payment and may take [number of days] days to process.

Refund Process

If your refund request is approved, we will process the refund and credit the amount back to the original payment method used for the transaction. Refunds may take [4] days to appear on your statement, depending on your bank or credit card issuer's processing times.

We reserve the right to deny refund requests that do not meet our eligibility criteria or are not submitted within the specified timeframe. If your refund request is denied, we will provide you with an explanation of the decision and any recourse available to you.

If you have any questions or concerns about the refund process or the status of your refund, please contact our support team at [email protected] for assistance. We are here to help you with any refund-related inquiries and ensure a positive experience with MailGenie API's services.

Exceptions

There may be certain exceptions to our refund policy in specific circumstances, such as:

These exceptions will be communicated to you at the time of purchase or through separate terms and conditions. Please review any applicable terms or agreements carefully to understand your rights and responsibilities regarding refunds.

Contact Us

If you have any questions, concerns, or comments about our refund policy or our services in general, please don't hesitate to contact us at [email protected]. We value your feedback and are committed to providing you with a positive experience at MailGenie API.

You may also contact us by email at:

MailGenie API
[email protected]

We appreciate your trust in MailGenie API's services and strive to address any issues or inquiries promptly and professionally. Thank you for choosing MailGenie API.

Refund Requests for Subscription Plans

If you have purchased a subscription plan with recurring payments, you may request a refund for the unused portion of your subscription within [4] days of the initial purchase or renewal date. Refunds for subscription plans are prorated based on the remaining unused period of the subscription.

To request a refund for a subscription plan, please contact our support team at [email protected] with your account details and the reason for your refund request. We will review your request and process the refund in accordance with our refund policy and any applicable terms or agreements.

Please note that refunds for subscription plans may result in the cancellation of your subscription and loss of access to our services. If you have any questions or concerns about refund requests for subscription plans, please contact us for assistance.

Refund Policy Changes

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website, and we encourage you to review this refund policy periodically for updates.

If we make material changes to our refund policy that affect your rights or obligations, we will notify you by email or through a prominent notice on our website prior to the changes taking effect. Your continued use of MailGenie API's services after the posting of changes constitutes your acceptance of such changes.

If you have any questions or concerns about changes to our refund policy, please contact us at [email protected] for assistance. We are committed to providing transparency about our refund practices and ensuring a positive experience for our users.

Refund Fraud Prevention

MailGenie API takes refund fraud seriously and employs measures to prevent abuse of our refund policy. We may monitor refund requests for suspicious activity, such as frequent or excessive refund requests, to detect and prevent fraudulent behavior.

If we suspect that a refund request is fraudulent or violates our terms of service, we reserve the right to deny the refund request and take appropriate action, including suspending or terminating the user's account. We may also report suspected refund fraud to relevant authorities for further investigation and prosecution.

If you have any questions or concerns about refund fraud prevention or believe that your refund request has been unfairly denied, please contact us at [email protected] for assistance. We are committed to protecting the integrity of our refund process and ensuring fair treatment for all users.

Refund Policy Interpretation

This refund policy is intended to provide guidelines and procedures for requesting refunds for MailGenie API's services. It does not constitute a contract or guarantee of refunds and may be subject to interpretation by MailGenie API at its sole discretion.

We reserve the right to make exceptions to this refund policy in extenuating circumstances or as required by law. Our decisions regarding refunds are final and binding, and we may modify or waive any provision of this refund policy as necessary to address unique situations or concerns.

If you have any questions or concerns about the interpretation of this refund policy or believe that your refund request warrants special consideration, please contact us at [email protected] for assistance. We are here to help you understand our refund process and ensure fair treatment for all users.

Refund Processing Time

Once a refund request is approved, please allow [4] days for the refund to be processed and reflected in your account. Refunds are typically issued to the original payment method used for the transaction.

The processing time for refunds may vary depending on your bank or credit card issuer's policies. If you have not received the refund within the expected timeframe, please contact our support team at [email protected] for assistance.

We strive to process refunds promptly and efficiently to ensure a positive experience for our users. Thank you for your patience and understanding.